Is it Worth Complaining About the NHS?

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When considering whether or not to complain to the NHS, it’s important to remember that making a complaint doesn’t automatically mean you’ll be disciplined. There are ways to handle complaints in a respectful manner and within a reasonable timeframe.

If your complaint does not get resolved, you can contact the Parliamentary and Health Service Ombudsman (PHSO), an independent body in England that makes final decisions about unresolved complaints. PHSO investigations are free, and they can also help you with your complaints.

Complaining about the NHS doesn’t necessarily mean you’ll be disciplined

If you’re unhappy with the care you received while receiving NHS treatment, you’re entitled to complain. You can contact the relevant NHS service provider or the NHS commissioner. You can also make a complaint on behalf of another person. In some circumstances, relatives can make complaints on behalf of deceased, sick, or disabled individuals. In these situations, you should include written consent from the person you’re complaining about.

Is it Worth Complaining About the NHS?

NHS staff are often hampered by unavoidable obstacles, including staffing levels and resources. It’s not always possible to get instant results, despite what the media may say about what Ireland Medical negligence solicitors Dublin is. However, you don’t need to complain about services or treatment if you’re happy with them. In addition, doctors and nurses shouldn’t treat patients differently.

If you’re unhappy with a hospital visit, NHS England and NHS Improvement recommend you make a complaint as soon as possible. This way, the NHS will be able to log complaints and investigate them. You should also make a complaint if the incident is still fresh in your mind.

Managing expectations

Complaints are often the result of poor communication or substandard care, and it is important to manage expectations appropriately. A complaint can also be a good opportunity to improve the relationship between the patient and the medical team. A simple apology letter can help to resolve issues and prevent further complaints. However, complaints must never be used as an excuse to end the doctor-patient relationship.

The NHS should embrace complaints, rather than dismiss them. Its resources cannot meet demand without significant investment, so staff should be open and honest about the NHS’ limitations. In addition, staff across all professions should receive training, and those in high-risk specialties should receive targeted coaching. It is important to recognize that many people who make complaints are not seeking financial retribution.

Complaints are a rich source of information for the NHS, and some trusts have already started to harness them. Complaints can also be used to improve the NHS’ design and delivery of care. In this way, it can move closer to what the public wants.


If you have a problem with an NHS service, you should complain as soon as possible. You should aim to have your complaint resolved within five working days, but it is possible to extend this period if you feel it is necessary. You can make your complaint either verbally or in writing, and you should keep a record of what you say. It is best to make a complaint in writing so that you can keep track of the timescale for the response.

The number of complaints against the NHS is growing, with a rise in complaints in 2012, including those against doctors and complaints about lack of respect. The NHS needs to learn how to harness the power of patient feedback to improve its services. If people know they can complain, they will do so, as long as they are supported and the outcome is positive.

NHS complaints can be dealt with in a meeting or over the telephone. These are not formal legal meetings. You should be able to attend, but not have to if you are unable to Medical negligence solicitors Dublin. Alternatively, you can use an interpreter. In both cases, you should keep a record of the meeting, and you should be able to take notes. Using a template is helpful in this regard.

Legal action

The first step in taking legal action to complain about the NHS is to lodge a complaint. Whether your complaint is about a doctor, dentist, optician, or hospital, you can use the same complaint procedure. The aim of the NHS complaints process is to resolve your issue as quickly and locally as possible.

You can also complain to the Health Service Ombudsman. This independent body can investigate complaints and can set up an independent panel of lay people to make recommendations. However, the commission’s procedure is different for NHS Foundation Trusts. You must contact the Ombudsman within 12 months of your complaint.

You may also be able to complain to NHS England. This organization pays for NHS services. Depending on the complaint, it may be difficult to find out which organization will take your case. However, there is a set procedure in place for complaints that are serious enough to warrant legal action.